COMPANY POLICY

 
Quality Policy

FATS Global is committed to ensuring that the company's mission and vision are known by all our employees, relevant parties, and business partners, and that we progress together toward common goals. Furthermore, we are committed to identifying the needs, expectations, and compliance obligations of all our employees, relevant parties, and business partners that are binding on our company within the scope of FATS Global.

 
To achieve this goal, we ensure that: 

  • Our work is conducted in line with legislative requirements, laws, regulations, national and international standards, and the principles of the Global Compact.
  • The awareness of our employees and all relevant parties regarding the compliance and requirements of our quality management system is maintained, and their participation is ensured for the system's development and improvement.
  • FATS Global processes are defined by national and internationally valid standards, focused on the needs and demands of Customers; services are provided using technologies that maximize Customer efficiency, demonstrating a strategic management approach that keeps satisfaction above expectations.
  • Creative and innovative products and services are designed and developed by encouraging our employees to support business processes with new ideas.
  • The performance measurement of FATS Global processes is monitored, measured, and analyzed using reliable data, accurate methods, and systems, and provides input for continuous improvements.
  • Beneficial relationships are established, and mutual growth is maintained by ensuring internal and external communication with FATS Global employees, suppliers, and organizations we collaborate with in our ecosystem.
  • Within the scope of business continuity, our organization is prepared for events that may affect its critical functions and processes, ensuring a response can be provided as pre-planned and tested in the event of a service interruption.
  • To ensure the occupational health and safety of our employees and all elements in the ecosystem, hazards are eliminated and risks are reduced. Necessary platforms are provided for the participation and consultation of employees in activities carried out for the continuous improvement of the occupational health and safety system.
  • Environmental awareness among employees is continuously enhanced, and a protective culture is developed by increasing the level of knowledge. Our environmental performance targets are improved, and practices that do not threaten human health and safety are used and enforced.
  • We will instill and ensure the understanding that Quality, Environment, and Occupational Health and Safety activities are the joint responsibility of all employees, and we will secure consultation and participation from all employees.
  • Recognizing that our most important asset is human resources, we will maintain the highest level of employee quality and satisfaction by employing highly competent personnel and continuously investing in our employees.
  • In managing Customer satisfaction and complaints, we ensure the protection of customer rights and the recording of all complaints. Following the efforts related to complaint resolution, the findings and solutions are fully shared with our customers, and their feedback is secured, conducting all our activities with an integrated quality management system approach. 

As the FATS Global management team, we commit to providing all necessary resources to maintain the satisfaction of our relevant parties, shareholders, employees, customers, and business partners at the highest levels, protect our employees from occupational diseases and potential injuries, minimize the harm we cause to the environment, ensure environmental protection, and continuously improve the performance of all quality management system processes. (31.01.2020) 


Customer Satisfaction Policy

The foundation of FATS Global’s Customer Satisfaction Policy is "customer-centricity." We continuously improve our processes in line with customer demands and expectations and aim to build long-term relationships with our customers.
 
To ensure lasting customer satisfaction, whether customer requirements are met and their changing expectations are measured and evaluated, then communicated to all employees. Product development studies are conducted, and even the slightest dissatisfaction regarding the product offered is addressed with seriousness, followed by improvement activities.
 
All forms of customer feedback are perceived by us as a gift. We use all our resources, backed by our +25 years of sectoral experience and customer-focused service, to turn this feedback into "customer satisfaction."
 
While positive feedback is an indication that we are on the right track, suggestions for improvement are important input toward our goal of "always being one step ahead." Therefore, FATS Global encourages its Customers to provide feedback.
 
As the FATS Global management team, we commit to providing all necessary resources to maintain the satisfaction of our relevant parties, shareholders, employees, customers, and business partners at the highest levels, protect our employees from occupational diseases and potential injuries, minimize the harm we cause to the environment, ensure environmental protection, and continuously improve the performance of all customer satisfaction processes. (31.01.2020)
 
FATS Global Industry Foreign Trade Ltd. Co.
Board of Directors